Shipping policy

Phoebeb Shopify Shipping Policy

Welcome to Phoebeb! We are committed to providing you with a seamless and convenient shopping experience, including reliable global shipping services. This shipping policy outlines our delivery details to help you understand the process and expectations for your orders.

1. Free Global Shipping

Phoebeb offers FREE SHIPPING worldwide on all orders, with no minimum purchase requirement. You won’t be charged any additional shipping fees, regardless of your order value or delivery destination. This free shipping service applies to every country and region across the globe.

2. Delivery Time

Our standard delivery time is 14-21 business days from the date your order is dispatched. Please note that this is an estimated delivery window, and while we strive to meet or exceed this timeline, slight delays may occur due to factors beyond our control, such as local postal services, seasonal peak periods, or unforeseen logistical challenges.
Order processing time (the time taken to prepare your order for shipment) is included in the 14-21 business days window. We process orders promptly after they are placed to ensure timely dispatch.

3. Order Tracking

Once your order is dispatched, we will send a confirmation email to the address you provided during checkout, which includes a tracking number and a link to track your package. You can also check the status of your order by logging into your Shopify account on our store.

4. Shipping Locations

We ship to every country and region around the world. No matter where you are located, you can enjoy our free global shipping service.

5. Late Deliveries

If your package has not arrived within the estimated 14-21 business days, please contact our customer support team first. We will assist you in tracking your package and resolving any issues related to delayed delivery.

6. Contact Us

If you have any questions, concerns, or need further assistance regarding shipping, please feel free to reach out to us using the following contact information:
  • Trade Name: Phoebeb
  • Phone Number: +44 7521 362545
  • Email: Support@phoebeb.shop
  • Physical Address: 3 Strathaven Road, Carlton in Lindrick, Worksop S81 9DD, United Kingdom
We aim to respond to all shipping-related inquiries within 24-48 business hours. Thank you for choosing Phoebeb – we appreciate your trust and support!